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Patient Care & Clinic Policy Charter

Clinical Standards & Patient Treatment Policy

All services provided at Mapp Aesthetics (`ABN 45 645 097 829`) across our Miranda and Warwick Farm clinics are elective clinical procedures. Patient safety, psychological wellbeing, and informed medical consent take precedence over all commercial considerations.

Registered Nurse Ros Dunphy Reviewing Patient Clinical Care Charter at Mapp Aesthetics Miranda & Warwick Farm

1. Elective Nature of Procedures & Informed Consent

  • • No Guaranteed Outcomes: All cosmetic and dermal treatments are elective procedures. Biological responses vary between individuals depending on anatomy, age, tissue quality, and lifestyle; therefore, specific results cannot be guaranteed.
  • • Comprehensive Written Consent: Prior to any procedure, you will be given detailed written and verbal information covering the rationale, alternative options (including choosing no treatment), material clinical risks, expected recovery, and itemised costs. Please take your time to read and ask questions before signing any consent documentation.
  • • Cooling-Off &Zero Pressure Policy: You are never obligated to proceed with a treatment on the day of your consultation. We encourage patients to take time to consider their written treatment plan before booking a procedural session.

2. Medical Suitability, Age Restrictions & Right to Decline

  • • Strict 18+ Policy: Mapp Aesthetics does not perform non-surgical cosmetic procedures on individuals under 18 years of age under any circumstances.
  • • Medical & Suitability Screening: All consultations include a thorough medical history review (including medications, allergies, pregnancy/breastfeeding status, and autoimmune conditions) and discussion of realistic anatomical expectations.
  • • Right to Refuse Treatment: Our prescribing Medical Practitioners and Registered Practitioners reserve the absolute clinical right to decline or defer any procedure if they believe the treatment is not medically or anatomically suitable for you, if the desired outcome cannot be safely achieved, or if a practitioner feels pressured, rushed, or disrespected.

3. Pre-Appointment Preparation & Clinic Conduct

  • • Clean Skin Arrival: Please arrive at your appointment with no facial makeup, foundation, lipstick, or fresh spray tans so we can assess and prepare your skin aseptically.
  • • Clinical Photography & Privacy: Clinical photographs are taken during your appointment solely for your secure, confidential medical file to monitor progress and tissue safety. We do not distribute before-and-after clinical photographs externally.
  • • Enquiry Response Times: While we aim to respond to phone, SMS (`0491 038 300`), and email enquiries promptly, please allow 1–3 business days for routine administrative enquiries (our clinic is closed on Sundays). Urgent post-procedure clinical concerns are prioritised immediately.
  • • Respectful Environment: Mapp Aesthetics maintains a zero-tolerance policy toward any form of abusive, aggressive, or threatening behaviour toward our clinical or administrative staff.

4. Booking Deposits, Late Arrivals, Cancellations & No-Shows

  • • Booking Deposits: A booking deposit may be required to confirm your appointment. If requested, please ensure your deposit is paid within 24 hours; otherwise, the tentative booking slot will be released.
  • • 48-Hour Notice Requirement: Your booking deposit will be forfeited if your appointment (or any portion of your appointment) is cancelled or rescheduled within 48 hours of your scheduled appointment time.
  • • Late Arrivals: Because we never rush clinical consultations or aseptic procedures, arriving late may mean we cannot safely perform your service on that day and a cancellation/rescheduling fee may apply. Please text or call `0491 038 300` as early as possible if you are delayed.
  • • No-Shows: Failure to attend a scheduled appointment forfeits the booking deposit and requires a prepayment deposit for any future bookings.